FAQs

Support

Help & FAQs

Quick answers about shipping, refunds, and made-to-order production. If you need help with an order, reach out anytime — we’ve got your back.

Order, Shipping & Returns

Based on our made-to-order process and fulfillment partners.

Are your products made-to-order?

Yes. Each item is made-to-order and produced after you place an order to ensure quality and uniqueness.

How long does production take?

Production time: 2–5 business days
Orders are processed Monday–Friday (excluding holidays)

What are your U.S. shipping times?

Standard shipping (US): 5–10 business days
Estimated total delivery: 7–15 business days

Delivery times are estimates and may vary during peak seasons or carrier delays.

How much does shipping cost?

Shipping fees are calculated at checkout based on your order and destination. If a free shipping promotion is active, it will be clearly shown on the product page and/or at checkout.

Do you provide tracking numbers?

Yes. You’ll receive a tracking number by email once your order ships. Tracking updates may take 24–48 hours to appear.

Which carriers do you use?

We work with trusted production and logistics partners coordinated through our fulfillment network. Orders may ship with carriers such as USPS, UPS, DHL, or FedEx depending on destination and availability.

Can I return or exchange my order?

Because our products are custom-made, we do not accept returns or exchanges for:

Wrong size ordered
Change of mind
Personal preference

However, we fully stand behind our products for eligible issues.

When do you offer a refund or replacement?

We offer a free replacement or full refund if:

The product arrives damaged
There is a manufacturing defect
You received the wrong item

How do I request a refund?

Please contact us within 14 days of delivery and include:

Your order number
Clear photos of the issue

Approved refunds are processed back to the original payment method within 5–10 business days.

Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers. We do not store full payment details on our servers.

Do you sell my personal information?

No. We do not sell your personal information. We only share information as needed to process orders, provide support, and comply with legal obligations.